Privacy Policy of ThistleVale Therapies
Introduction
At ThistleVale Therapies, located at 1290 Heatherstone Road, Suite 3A, Edinburgh, EH12 5BG, United Kingdom, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you engage with our services, including professional massage therapy, sports injury rehabilitation, relaxation and stress relief treatments, deep tissue massage, aromatherapy, and corporate wellness programs.
Information We Collect
We collect various types of information to provide and improve our services to you. This includes:
- Personal Identifiable Information (PII): This includes your name, contact details (phone number, email address), physical address, date of birth, and payment information (though typically processed by third-party payment providers).
- Health Information: Given the nature of our healthcare and wellness services, we collect relevant health details, medical history, current conditions, and treatment preferences crucial for tailoring safe and effective therapy. This sensitive personal data is collected with your explicit consent.
- Communication Data: Records of your communications with us, including inquiries, service bookings, and feedback.
- Usage Data: Information about how you interact with our online platform, such as IP address, browser type, pages visited, and time spent on our site. This is collected to improve user experience and site functionality.
How We Use Your Information
Your information is used for the following purposes:
- Service Delivery: To provide and manage your appointments, customize treatments (e.g., deep tissue massage, aromatherapy), and ensure the safety and effectiveness of our therapy sessions.
- Communication: To send you appointment confirmations, reminders, essential updates regarding our services, and to respond to your inquiries.
- Improving Services: To understand your needs better, evaluate the effectiveness of our treatments, and develop new offerings, such as enhanced corporate wellness programs.
- Legal and Safety: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.
- Marketing (with consent): With your explicit consent, we may use your contact details to send you information about promotions, new services, or exclusive offers. You can withdraw this consent at any time.
Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. We may share your information in limited circumstances:
- Service Providers: We may engage trusted third-party service providers (e.g., for appointment scheduling, payment processing, IT support) who assist us in operating our business. These providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes we define.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- With Your Consent: We will share your information with third parties when we have your explicit consent to do so.
Data Security
We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption, access controls, and regular staff training on data protection.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Health-related data is retained according to specific healthcare regulations and best practices.
Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have certain rights concerning your personal data. These include:
- The right to be informed: About how your data is collected and used.
- The right of access: To request a copy of the personal data we hold about you.
- The right to rectification: To request correction of inaccurate or incomplete data.
- The right to erasure: To request the deletion of your personal data under certain conditions.
- The right to restrict processing: To request that we limit the way we use your data.
- The right to data portability: To request that we transfer your data to another organization or directly to you.
- The right to object: To our processing of your personal data.
- Rights in relation to automated decision-making and profiling.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our site or through other appropriate communication channels.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
ThistleVale Therapies
1290 Heatherstone Road, Suite 3A
Edinburgh, EH12 5BG
United Kingdom